Shipping and Returns Policy

Expect a few days delay for adverse weather or holidays. Most orders will arrive within 7-10 days depending on stock availability.

CANCELLATIONS, ORDER CHANGES & REFUNDS

Please note that all online sales are final. We kindly ask that you prepare an UNBOXING video prior to opening your package to assure accuracy of any items missing, damaged due to packaging, or pest-related issues. Please record your unboxing video w/in 24 hours of delivery. We are not able to issue returns/refunds if we receive your unboxing video (pictures) after 48 hours.

Please be careful opening. Use caution. There may be staples or tapes that will require careful removing. Do not tear open or rip as you may inadvertently damage leaves.

Please do due diligence in knowing how to acclimate your plant. We suggest a shady area for a few days or a week to acclimate and do not immediately repot to reduce stress. Water as needed.

When purchasing plants, please note we cannot guarantee every plant will come without imperfections. Plants are living and biological items and there will also be a certain amount of stress with shipping.

We are unable to refund due to weather conditions during transit. Returns/Refunds will require prior approval and Return Authorization. Shipping fees are non-refundable.

Pests

We spray and use systemic treatment, and it is important that you maintain pest control on a regular basis. Biologically healthy pests for control may be used on plants in the nursery.

Please contact us if you have any questions: theblackcatplantco@outlook.com